Privacy Policy

At Voya Financial™, we are concerned about the privacy of our individual customers who obtain financial services or services or products from or through VoyaTM for personal, family or household purposes. We are providing you with this notice to help you understand how we handle, protect and limit certain nonpublic personal information about you that we collect in order to conduct and process your business with us. The provisions of this notice apply to former customers as well as current customers.

We protect personal information we collect about you by maintaining physical, electronic and procedural safeguards that meet or exceed applicable law. Third parties who have access to personal information must agree to follow appropriate standards of security and confidentiality. We train people who work for us how to properly handle personal information, and we restrict access to it.

The personal information we collect about you comes from the following sources:
  • Information received from you, such as on applications or other forms;
  • Information about your transactions with us, our affiliates, or nonaffiliated third parties; and
  • Information we receive about you from other sources, such as your employer and other third parties.
Our parent company is Lion Connecticut Holdings Inc., which is owned by ING American Insurance Holdings, Inc., which is an indirect wholly-owned subsidiary of ING Groep, N.V. Our affiliates are those companies controlled by ING Groep, N.V. They are in several different lines of business, including insurance and securities.

We do not disclose any nonpublic personal information about you to anyone, except as permitted by law. This may include providing information to companies that perform support services on our behalf or to other firms that assist us in providing you with innovative products and services. These companies agree only to use this information for the services for which we hired them and are not permitted to use or share this information for any other purpose.

The law allows us to share with our affiliates any information about our transactions or experiences with you. Unless otherwise permitted by law, we will not share with our affiliates other information that you provide to us or that we obtain from third parties.

Do you have a question after using this Web site? Call the toll-free Plan Information Line at 1-VRS-DC-PLAN1 (1-877-327-5261). Participant Service Representatives are available Monday – Friday, 8 a.m. to 8 p.m., except on most New York Stock Exchange holidays.

Local registered representatives are available by calling the local office toll-free at1-VRS-DC-PLAN1(1-877-327-5261), Monday – Friday, 8:30 a.m. to 5 p.m. or, in person at 919 East Main Street, Suite 1604 in Richmond.

For the hearing impaired: TDD at 1-877-671-3146

You can also reach us by mail by writing to:
Attn: The Commonwealth of Virginia Cash Match Plan
P.O. Box 5159
Boston, MA 02206-5159

Our overnight mailing address is:
Attn: The Commonwealth of Virginia Cash Match Plan
One Heritage Drive
North Quincy, MA 02171

International: AT&T Direct Service

*Instructions for overseas callers using the AT&T Direct Service:
  • Participants can obtain the AT&T Direct Access number for the country where they are located by going to
  • Dial the AT&T Direct Access number for the country they are located in
  • An English language voice prompt or an AT&T Operator will ask the participant for the number they wish to call
  • The participant should provide the voice prompt or Operator with the toll-free 1-877-327-5261 (1-VRS-DC-PLAN1) number